Shipping
State Seal Music (“we” & “us”) is the operator of (https://www.Grillcheesestanley.com) (“Website”).
By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
ORDERS
Our Shipping department is open during normal business hours of Monday – Friday 9:00 am to 5:00 pm EST.
We are closed on weekends and all major US holidays.
Orders can take 1-3 business days to process and pack. This time is separate from the actual shipping time.
To ensure delivery of your order please input your information and address in English.
We cannot make any changes to your order once it has been placed.
Please ensure all your information is correct before placing your order.
We are not responsible for any mistakes in addresses you input.
You must enter your shipping and billing address in English to ensure delivery of your order.
If you have any questions or concerns please email us at – Info@GrillCheeseStanley.com
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
3. Returns
3.1 Return Due To Change Of Mind
Grill Cheese Stanley official will happily accept returns due to change of mind as long as a request to return is received by us within 14 days of receipt of item and are returned to us in original packaging, unused and in resell able condition. Return shipping will be paid at the customers expense and will be required to arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.
(Grill Cheese Stanley) will refund the value of the goods returned but will NOT refund the value of any shipping paid.
3.2 Warranty Returns
Grill Cheese Stanley will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items.
Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect Grill Cheese Stanley to process your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 – 7 days
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 – 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.
4.3 Dispatch Time
Orders are usually dispatched within 1 business days of payment of order
Our warehouse operates on Monday – Friday during standard business hours, except
on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4.5 P.O. Box Shipping
Grill Cheese Stanley will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
4.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.
4.7 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and
send the remaining items once they return to stock.
4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website
7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid
upon arrival in destination country. This varies by country, and Grill Cheese Stanley
encourage you to be aware of these potential costs before placing an order with us.
If you refuse to to pay duties and taxes upon arrival at your destination
country, the goods will be returned to Grill Cheese Stanley at the customers expense, and
the customer will receive a refund for the value of goods paid, minus the cost
of the return shipping. The cost of the initial shipping will not be refunded.
8. Cancellations
If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
9. Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
10. Customer service
For all customer service enquiries, please email us at Info@GrillCheeseStanley.com
Returns / Exchanges
14 DAY RETURN POLICY
Qualifying Orders* placed through our Grill Cheese Stanley Official website may be returned within 14 days from the original date of purchase. Exchanges are only available for size for a size swap or you may only return the item for a full refund back. No other exchanges are permitted. All shipping cost for returns are the responsibility of the customer with the exception of the reason being an item defect of a shipping error.
To be eligible for a return, items must be in original condition, unused, unwashed, and able to be resold.
To complete your return, we require a receipt or proof of purchase.
To start your refund, please email us at Info@GrillCheeseStanley.com with your order number and reason for return!
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at:
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Info@GrillCheeseStanley.com and send your item to:
Grill Cheese Stanley Returns
P.O. Box 250555
Atlanta, Georgia 30325
Please make sure you get a tracking number for your shipment and send it to us once you have it so we can have it on file!
All size or style exchanges are subject to inventory and are not guaranteed. We do not hold inventory for any sort of return. Please send your return back as soon as possible when it comes to a swap of any sort.
Privacy Act
Payment Method
PayPal is a safer, easier way to send and receive money online. When you select PayPal as the payment method, you will be linked to the PayPal site where you
can make payment.
PayPal can be used to purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-check (i.e. using your regular Bank Account).
- After viewing your items on your shopping cart page, you can click and check out with PayPal. Then you will leave our site and enter PayPal’s website.
- You can sign in to your PayPal account, or you can create a new one if you haven’t got one.
- You can use the PayPal as you want according to the on-screen instructions. Usually, PayPal e-check will take 3-5 business days to be confirmed by PayPal.
The reasons why we suggest you use PayPal:
Payment is traceable. By using your PayPal account, you can trace the status of your payment.
When you make payment for your order, you don’t need to use your credit card online (you can transfer directly from your bank account). When you use your credit card through PayPal, nobody will see your credit card number, which will minimize the risk of unauthorized use.